G2 Vendor Directory

The Customer Factor vs. Service Fusion

A side-by-side comparison based on G2 review data.

MetricThe Customer Factor

by TheCustomerFactor.com

Service Fusion

by EverCommerce

Overall rating4.64.1
Review count10124
Ease of use8.28.8
Ease of setup8.68.2
Quality of support8.88.6
Meets requirements9.18.5
NPS7036.585366
Small Business80.0%83.5%
Mid-Market20.0%13.2%
Enterprise0.0%3.3%
Total page views21880
Total LLM citations2310,616

The Customer Factor

The Customer Factor is a service management software that allows you to track the aspects of your business with automated features to help you manage quality, productivity and more.

Pros

    Service Fusion

    Service Fusion provides field service software built for trade contractors to manage service fleets, optimize scheduling, and speed up invoicing without per-user fees. Built for service companies that have outgrown spreadsheets, paper forms, and disconnected tools, Service Fusion brings scheduling, dispatching, estimates, invoices, payments, technician management, job costing, and QuickBooks integration into one easy-to-use system. Office teams get clearer visibility and control, while technicians get a mobile app that keeps job details, updates, and payment collection moving in the field.

    Pros

    • Ease of Use
    • Customer Support
    • Features
    • Positive Experience
    • Invoicing
    • Pricing