Tenfold vs. Zoom Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | Zoom Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 172 | 79 |
| Ease of use | 9.4 | 9.0 |
| Ease of setup | 9.2 | 8.4 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 68.263473 | 56.410256 |
| Small Business | 27.9% | 42.9% |
| Mid-Market | 41.9% | 46.8% |
| Enterprise | 30.2% | 10.4% |
| Total page views | 45 | 819 |
| Total LLM citations | 132 | 6,565 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
Zoom Contact Center
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.
- Ease of Use
- Features
- Efficiency
- Integrations
- Easy Setup
- Easy Implementation