G2 Vendor Directory

Tenfold vs. Webex Calling

A side-by-side comparison based on G2 review data.

MetricTenfold

by LivePerson

Webex Calling

by Cisco

Overall rating4.54.5
Review count172644
Ease of use9.49.3
Ease of setup9.29.0
Quality of support9.19.0
Meets requirements9.09.3
NPS68.26347371.935484
Small Business27.9%29.9%
Mid-Market41.9%40.5%
Enterprise30.2%29.6%
Total page views451,093
Total LLM citations1324,592

Tenfold

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.

Pros

  • Integrations
  • Tools
  • Accuracy of Information
  • Salesforce Integration
  • Call Management
  • User Interface

Webex Calling

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams.

Pros

  • Ease of Use
  • Reliability
  • Call Quality
  • Video Conferencing
  • Integrations
  • Features