Tenfold vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 172 | 104 |
| Ease of use | 9.4 | 8.7 |
| Ease of setup | 9.2 | 8.7 |
| Quality of support | 9.1 | 8.8 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 68.263473 | 47 |
| Small Business | 27.9% | 27.9% |
| Mid-Market | 41.9% | 51.9% |
| Enterprise | 30.2% | 20.2% |
| Total page views | 45 | 295 |
| Total LLM citations | 132 | 1,205 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations