Tenfold vs. Samsung Contact Center Pro
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | Samsung Contact Center Pro |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 172 | 17 |
| Ease of use | 9.4 | 9.0 |
| Ease of setup | 9.2 | 9.7 |
| Quality of support | 9.1 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 68.263473 | 41.176471 |
| Small Business | 27.9% | 70.6% |
| Mid-Market | 41.9% | 17.6% |
| Enterprise | 30.2% | 11.8% |
| Total page views | 45 | 26 |
| Total LLM citations | 132 | 8 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.
- Customer Support