Tenfold vs. NICE CXone
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | NICE CXone |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 172 | 1,730 |
| Ease of use | 9.4 | 8.9 |
| Ease of setup | 9.2 | 8.3 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 68.263473 | 51.496259 |
| Small Business | 27.9% | 13.6% |
| Mid-Market | 41.9% | 52.2% |
| Enterprise | 30.2% | 34.2% |
| Total page views | 45 | 2,281 |
| Total LLM citations | 132 | 10,384 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
NICE CXone
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com
- Ease of Use
- Features
- Efficiency
- Helpful
- Intuitive
- User Interface