Tenfold vs. Lumen Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | Lumen Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 172 | 13 |
| Ease of use | 9.4 | 9.2 |
| Ease of setup | 9.2 | 7.9 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.0 | 8.3 |
| NPS | 68.263473 | 46.153846 |
| Small Business | 27.9% | 38.5% |
| Mid-Market | 41.9% | 38.5% |
| Enterprise | 30.2% | 23.1% |
| Total page views | 45 | 46 |
| Total LLM citations | 132 | 106 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful