Tenfold vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | LiveAgent |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 172 | 1,538 |
| Ease of use | 9.4 | 9.1 |
| Ease of setup | 9.2 | 8.9 |
| Quality of support | 9.1 | 9.2 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 68.263473 | 69.277515 |
| Small Business | 27.9% | 66.6% |
| Mid-Market | 41.9% | 23.5% |
| Enterprise | 30.2% | 9.9% |
| Total page views | 45 | 1,682 |
| Total LLM citations | 132 | 13,109 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple