Tenfold vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 172 | 625 |
| Ease of use | 9.4 | 8.7 |
| Ease of setup | 9.2 | 8.3 |
| Quality of support | 9.1 | 8.5 |
| Meets requirements | 9.0 | 8.6 |
| NPS | 68.263473 | 41.225166 |
| Small Business | 27.9% | 23.8% |
| Mid-Market | 41.9% | 56.5% |
| Enterprise | 30.2% | 19.7% |
| Total page views | 45 | 2,335 |
| Total LLM citations | 132 | 18,550 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup