Tenfold vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 172 | 189 |
| Ease of use | 9.4 | 8.7 |
| Ease of setup | 9.2 | 8.1 |
| Quality of support | 9.1 | 8.5 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 68.263473 | 39.130435 |
| Small Business | 27.9% | 16.0% |
| Mid-Market | 41.9% | 33.5% |
| Enterprise | 30.2% | 50.5% |
| Total page views | 45 | 610 |
| Total LLM citations | 132 | 1,550 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality