Tenfold vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | 8x8 Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 172 | 262 |
| Ease of use | 9.4 | 8.5 |
| Ease of setup | 9.2 | 8.1 |
| Quality of support | 9.1 | 8.4 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 68.263473 | 39.516129 |
| Small Business | 27.9% | 37.7% |
| Mid-Market | 41.9% | 54.5% |
| Enterprise | 30.2% | 7.8% |
| Total page views | 45 | 1,136 |
| Total LLM citations | 132 | 4,289 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive