telli vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | telli | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.8 | 4.2 |
| Review count | 22 | 104 |
| Ease of use | 9.0 | 8.7 |
| Ease of setup | 8.6 | 8.7 |
| Quality of support | 9.7 | 8.8 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 86.363636 | 47 |
| Small Business | 38.9% | 27.9% |
| Mid-Market | 44.4% | 51.9% |
| Enterprise | 16.7% | 20.2% |
| Total page views | 279 | 295 |
| Total LLM citations | 1,058 | 1,205 |
telli
telli is the AI Agent Platform for Customer Experience telli helps businesses transform their customer-facing operations with AI across voice, SMS, WhatsApp, and chat. Its agents qualify leads, book appointments, resolve customer requests, and complete tasks in connected CRMs and business systems—handing conversations over to your team when needed. Teams can build agents without code, while developers can build custom integrations and extend their capabilities through an extensible API and MCP connections.
- Ease of Use
- Customer Support
- Helpful
- Efficiency
- Features
- Easy Setup
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations