telli vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | telli | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.8 | 4.1 |
| Review count | 22 | 189 |
| Ease of use | 9.0 | 8.7 |
| Ease of setup | 8.6 | 8.1 |
| Quality of support | 9.7 | 8.5 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 86.363636 | 39.130435 |
| Small Business | 38.9% | 16.0% |
| Mid-Market | 44.4% | 33.5% |
| Enterprise | 16.7% | 50.5% |
| Total page views | 279 | 610 |
| Total LLM citations | 1,058 | 1,550 |
telli
telli is the AI Agent Platform for Customer Experience telli helps businesses transform their customer-facing operations with AI across voice, SMS, WhatsApp, and chat. Its agents qualify leads, book appointments, resolve customer requests, and complete tasks in connected CRMs and business systems—handing conversations over to your team when needed. Teams can build agents without code, while developers can build custom integrations and extend their capabilities through an extensible API and MCP connections.
- Ease of Use
- Customer Support
- Helpful
- Efficiency
- Features
- Easy Setup
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality