telli vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | telli | 8x8 Contact Center |
|---|---|---|
| Overall rating | 4.8 | 4.1 |
| Review count | 22 | 262 |
| Ease of use | 9.0 | 8.5 |
| Ease of setup | 8.6 | 8.1 |
| Quality of support | 9.7 | 8.4 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 86.363636 | 39.516129 |
| Small Business | 38.9% | 37.7% |
| Mid-Market | 44.4% | 54.5% |
| Enterprise | 16.7% | 7.8% |
| Total page views | 279 | 1,136 |
| Total LLM citations | 1,058 | 4,289 |
telli
telli is the AI Agent Platform for Customer Experience telli helps businesses transform their customer-facing operations with AI across voice, SMS, WhatsApp, and chat. Its agents qualify leads, book appointments, resolve customer requests, and complete tasks in connected CRMs and business systems—handing conversations over to your team when needed. Teams can build agents without code, while developers can build custom integrations and extend their capabilities through an extensible API and MCP connections.
- Ease of Use
- Customer Support
- Helpful
- Efficiency
- Features
- Easy Setup
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive