G2 Vendor Directory

Syncro vs. Autotask

A side-by-side comparison based on G2 review data.

MetricSyncro

by Syncro Technologies Inc.

Autotask

by Kaseya

Overall rating4.54.3
Review count564641
Ease of use9.08.2
Ease of setup8.97.7
Quality of support8.78.4
Meets requirements8.98.7
NPS67.4955651.424051
Small Business89.0%70.0%
Mid-Market10.0%27.1%
Enterprise1.0%2.9%
Total page views3,3361,343
Total LLM citations14,1626,503

Syncro

Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console.

Pros

  • Ease of Use
  • Features
  • Easy Setup
  • Integrations
  • Automation
  • Customer Support

Autotask

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.

Pros

  • Ease of Use
  • Integrations
  • Ticket Management
  • Automation
  • Efficiency
  • Easy Integrations