SymphonyAI IT Service Management vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | SymphonyAI IT Service Management | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 68 | 789 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 8.7 | 9.0 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 72.727273 | 53.333333 |
| Small Business | 2.9% | 8.2% |
| Mid-Market | 29.4% | 68.0% |
| Enterprise | 67.6% | 23.9% |
| Total page views | 192 | 1,346 |
| Total LLM citations | 700 | 9,590 |
SymphonyAI IT Service Management
SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers.
- Automation
- User Interface
- Customizability
- Easy Setup
- Ease of Use
- Monitoring
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction