G2 Vendor Directory

Sutherland Agent Success vs. Qualified

A side-by-side comparison based on G2 review data.

MetricSutherland Agent Success

by Sutherland

Qualified

by Salesforce

Overall rating4.94.9
Review count111,568
Ease of use9.79.3
Ease of setup9.79.3
Quality of support9.29.9
Meets requirements9.39.6
NPS10097.56254
Small Business9.1%9.0%
Mid-Market9.1%69.5%
Enterprise81.8%21.4%
Total page views2311,262
Total LLM citations15154,146

Sutherland Agent Success

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.

Pros

    Qualified

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more?

    Pros

    • Customer Support
    • Helpful
    • Features
    • Ease of Use
    • Customer Service
    • Customer Engagement