Sutherland Agent Success vs. Bluedot

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.

Bluedot is a secure, privacy-first AI note-taker that records, transcribes, and summarizes online and in-person meetings without sending a bot into your calls. It captures audio directly from your device and supports audio and video recording across Chrome, macOS, Windows, iOS, Android, and Apple Watch. Bluedot is GDPR-compliant, SOC 2 Type II audited, and never uses customer data to train AI models. Named one of Google's favorite Chrome extensions in 2025, Bluedot is trusted by 50,000+ companies, from startups to enterprises.