G2 Vendor Directory

Stream Chat vs. Webex Connect

A side-by-side comparison based on G2 review data.

MetricStream Chat

by Stream

Webex Connect

by Cisco

Overall rating4.54.5
Review count53105
Ease of use9.19.0
Ease of setup8.99.0
Quality of support9.28.9
Meets requirements9.39.0
NPS61.53846270.47619
Small Business64.2%38.8%
Mid-Market22.6%41.7%
Enterprise13.2%19.4%
Total page views374446
Total LLM citations1121,086

Stream Chat

Stream Chat is a messaging API and SDK suite for developers building in-app chat. Teams integrate it to ship production messaging in weeks instead of building and maintaining real-time infrastructure in-house. Client SDKs cover React, Swift, Android, Flutter, React Native, Angular, JavaScript, Unity, and Unreal, each with a UI kit you can customize or replace entirely. The backend runs on Go and RocksDB across 12 global edge locations, holding sub-40ms latency and 5M concurrent connections in a single channel behind a 99.999% uptime SLA.

Pros

  • Ease of Use
  • Integrations
  • Simple
  • Features
  • Easy Integrations
  • API Integration

Webex Connect

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems.

Pros

  • Ease of Use
  • Automation
  • Messaging
  • Reliability
  • User Interface
  • Efficiency