G2 Vendor Directory

Stream Chat vs. Wati

A side-by-side comparison based on G2 review data.

MetricStream Chat

by Stream

Wati

by Wati

Overall rating4.54.6
Review count53517
Ease of use9.19.3
Ease of setup8.99.1
Quality of support9.28.7
Meets requirements9.39.1
NPS61.53846274.44668
Small Business64.2%76.9%
Mid-Market22.6%21.3%
Enterprise13.2%1.8%
Total page views3745,236
Total LLM citations11246,486

Stream Chat

Stream Chat is a messaging API and SDK suite for developers building in-app chat. Teams integrate it to ship production messaging in weeks instead of building and maintaining real-time infrastructure in-house. Client SDKs cover React, Swift, Android, Flutter, React Native, Angular, JavaScript, Unity, and Unreal, each with a UI kit you can customize or replace entirely. The backend runs on Go and RocksDB across 12 global edge locations, holding sub-40ms latency and 5M concurrent connections in a single channel behind a 99.999% uptime SLA.

Pros

  • Ease of Use
  • Integrations
  • Simple
  • Features
  • Easy Integrations
  • API Integration

Wati

Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Pros

  • Ease of Use
  • Automation
  • Customer Support
  • Easy Setup
  • Features
  • Integrations