SQM CX Quality™ vs. Sprinklr Service
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | Sprinklr Service |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 379 | 773 |
| Ease of use | 9.1 | 8.5 |
| Ease of setup | 9.0 | 8.3 |
| Quality of support | 9.2 | 8.4 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 66.666667 | 51.359084 |
| Small Business | 8.1% | 28.3% |
| Mid-Market | 52.5% | 30.9% |
| Enterprise | 39.4% | 40.8% |
| Total page views | 518 | 1,378 |
| Total LLM citations | 38 | 9,683 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Sprinklr Service
Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice.
- Ease of Use
- Features
- Helpful
- Efficiency
- Customer Support
- Simple