SQM CX Quality™ vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | JustCall |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 379 | 2,395 |
| Ease of use | 9.1 | 9.0 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.2 | 8.6 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 66.666667 | 51.754757 |
| Small Business | 8.1% | 61.3% |
| Mid-Market | 52.5% | 31.7% |
| Enterprise | 39.4% | 7.0% |
| Total page views | 518 | 6,012 |
| Total LLM citations | 38 | 28,488 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations