SQM CX Quality™ vs. RingEX
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | RingEX |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 379 | 1,516 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 9.0 | 8.5 |
| Quality of support | 9.2 | 8.3 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 66.666667 | 48.351648 |
| Small Business | 8.1% | 57.9% |
| Mid-Market | 52.5% | 35.1% |
| Enterprise | 39.4% | 7.0% |
| Total page views | 518 | 6,988 |
| Total LLM citations | 38 | 16,099 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
RingEX
WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents.
- Ease of Use
- Customer Support
- Helpful
- Reliability
- Phone Calls
- Features