SQM CX Quality™ vs. Medallia Agent Connect
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | Medallia Agent Connect |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 379 | 276 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 9.0 | 9.2 |
| Quality of support | 9.2 | 9.4 |
| Meets requirements | 9.3 | 9.2 |
| NPS | 66.666667 | 75.471698 |
| Small Business | 8.1% | 38.4% |
| Mid-Market | 52.5% | 54.3% |
| Enterprise | 39.4% | 7.2% |
| Total page views | 518 | 239 |
| Total LLM citations | 38 | 375 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Medallia Agent Connect
Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing.