SQM CX Quality™ vs. CYF Quality
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | CYF Quality |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 379 | 99 |
| Ease of use | 9.1 | 9.4 |
| Ease of setup | 9.0 | 9.4 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.3 | 9.4 |
| NPS | 66.666667 | 83.505155 |
| Small Business | 8.1% | 25.3% |
| Mid-Market | 52.5% | 27.3% |
| Enterprise | 39.4% | 47.5% |
| Total page views | 518 | 274 |
| Total LLM citations | 38 | 82 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
CYF Quality
CYF Quality is a Call Center Quality Assurance software that helps contact centers monitor customer interactions, evaluate agent performance, and improve service quality. Create customizable evaluation forms, automate quality evaluations with AI, analyze performance with dashboards and reports, manage agent feedback and coaching, monitor quality risks, and integrate CYF with your existing contact center systems. CYF Quality supports voice, chat, and email interactions, helping teams improve quality, productivity, and customer satisfaction.