SQM CX Quality™ vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | Calabrio ONE |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 379 | 447 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 9.0 | 8.8 |
| Quality of support | 9.2 | 9.1 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 66.666667 | 60.91954 |
| Small Business | 8.1% | 8.2% |
| Mid-Market | 52.5% | 55.2% |
| Enterprise | 39.4% | 36.6% |
| Total page views | 518 | 1,030 |
| Total LLM citations | 38 | 3,813 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface