SQM CX Quality™ vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 379 | 189 |
| Ease of use | 9.1 | 8.7 |
| Ease of setup | 9.0 | 8.1 |
| Quality of support | 9.2 | 8.5 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 66.666667 | 39.130435 |
| Small Business | 8.1% | 16.0% |
| Mid-Market | 52.5% | 33.5% |
| Enterprise | 39.4% | 50.5% |
| Total page views | 518 | 610 |
| Total LLM citations | 38 | 1,550 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality