Splunk On-Call vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | Splunk On-Call | Jira Service Management |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 52 | 986 |
| Ease of use | 8.8 | 8.5 |
| Ease of setup | 9.1 | 8.3 |
| Quality of support | 9.2 | 8.6 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 67.307692 | 51.508845 |
| Small Business | 19.2% | 19.1% |
| Mid-Market | 46.2% | 42.9% |
| Enterprise | 34.6% | 38.1% |
| Total page views | 223 | 1,782 |
| Total LLM citations | 1,252 | 30,767 |
Splunk On-Call
Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them.
- Alerting System
- Alert Management
- Incident Management
- Flexibility
- Customization
- Integrations
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features