Splashtop Remote Support vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 286 | 112 |
| Ease of use | 9.6 | 9.1 |
| Ease of setup | 9.5 | 9.1 |
| Quality of support | 9.5 | 9.1 |
| Meets requirements | 9.6 | 9.3 |
| NPS | 86.545455 | 66.055046 |
| Small Business | 56.8% | 26.4% |
| Mid-Market | 38.9% | 54.7% |
| Enterprise | 4.3% | 18.9% |
| Total page views | 606 | 519 |
| Total LLM citations | 9,168 | 2,790 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful