Splashtop Remote Support vs. SymphonyAI IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | SymphonyAI IT Service Management |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 286 | 68 |
| Ease of use | 9.6 | 9.2 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 9.5 | 8.7 |
| Meets requirements | 9.6 | 8.9 |
| NPS | 86.545455 | 72.727273 |
| Small Business | 56.8% | 2.9% |
| Mid-Market | 38.9% | 29.4% |
| Enterprise | 4.3% | 67.6% |
| Total page views | 606 | 192 |
| Total LLM citations | 9,168 | 700 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
SymphonyAI IT Service Management
SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers.
- Automation
- User Interface
- Customizability
- Easy Setup
- Ease of Use
- Monitoring