Splashtop Remote Support vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 4.7 | 3.9 |
| Review count | 286 | 105 |
| Ease of use | 9.6 | 8.4 |
| Ease of setup | 9.5 | 7.8 |
| Quality of support | 9.5 | 8.5 |
| Meets requirements | 9.6 | 8.7 |
| NPS | 86.545455 | 21.153846 |
| Small Business | 56.8% | 11.4% |
| Mid-Market | 38.9% | 49.5% |
| Enterprise | 4.3% | 39.0% |
| Total page views | 606 | 45 |
| Total LLM citations | 9,168 | 82 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration