Splashtop Remote Support vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 286 | 253 |
| Ease of use | 9.6 | 8.7 |
| Ease of setup | 9.5 | 8.4 |
| Quality of support | 9.5 | 8.4 |
| Meets requirements | 9.6 | 8.8 |
| NPS | 86.545455 | 46.153846 |
| Small Business | 56.8% | 9.6% |
| Mid-Market | 38.9% | 59.0% |
| Enterprise | 4.3% | 31.5% |
| Total page views | 606 | 954 |
| Total LLM citations | 9,168 | 19,314 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive