Splashtop Remote Support vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | Jira Service Management |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 286 | 986 |
| Ease of use | 9.6 | 8.5 |
| Ease of setup | 9.5 | 8.3 |
| Quality of support | 9.5 | 8.6 |
| Meets requirements | 9.6 | 8.9 |
| NPS | 86.545455 | 51.508845 |
| Small Business | 56.8% | 19.1% |
| Mid-Market | 38.9% | 42.9% |
| Enterprise | 4.3% | 38.1% |
| Total page views | 606 | 1,782 |
| Total LLM citations | 9,168 | 30,767 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features