Splashtop Remote Support vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 286 | 137 |
| Ease of use | 9.6 | 9.0 |
| Ease of setup | 9.5 | 8.4 |
| Quality of support | 9.5 | 9.2 |
| Meets requirements | 9.6 | 8.7 |
| NPS | 86.545455 | 66.911765 |
| Small Business | 56.8% | 4.4% |
| Mid-Market | 38.9% | 38.0% |
| Enterprise | 4.3% | 57.7% |
| Total page views | 606 | 106 |
| Total LLM citations | 9,168 | 141 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.