Splashtop Remote Support vs. Harmony
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | Harmony |
|---|---|---|
| Overall rating | 4.7 | 4.8 |
| Review count | 286 | 81 |
| Ease of use | 9.6 | 9.3 |
| Ease of setup | 9.5 | 9.0 |
| Quality of support | 9.5 | 9.1 |
| Meets requirements | 9.6 | 9.1 |
| NPS | 86.545455 | 92.405063 |
| Small Business | 56.8% | 23.5% |
| Mid-Market | 38.9% | 61.7% |
| Enterprise | 4.3% | 14.8% |
| Total page views | 606 | 1,373 |
| Total LLM citations | 9,168 | 0 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
Harmony
Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready.