Splashtop Remote Support vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 286 | 20 |
| Ease of use | 9.6 | 8.4 |
| Ease of setup | 9.5 | 7.4 |
| Quality of support | 9.5 | 8.6 |
| Meets requirements | 9.6 | 8.7 |
| NPS | 86.545455 | 47.368421 |
| Small Business | 56.8% | 15.0% |
| Mid-Market | 38.9% | 30.0% |
| Enterprise | 4.3% | 55.0% |
| Total page views | 606 | 90 |
| Total LLM citations | 9,168 | 105 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.