Splashtop Remote Support vs. ALVAO Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | ALVAO Service Desk |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 286 | 52 |
| Ease of use | 9.6 | 9.1 |
| Ease of setup | 9.5 | 8.7 |
| Quality of support | 9.5 | 9.4 |
| Meets requirements | 9.6 | 8.9 |
| NPS | 86.545455 | 75 |
| Small Business | 56.8% | 5.8% |
| Mid-Market | 38.9% | 65.4% |
| Enterprise | 4.3% | 28.8% |
| Total page views | 606 | 90 |
| Total LLM citations | 9,168 | 136 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
ALVAO Service Desk
ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results.
- User Interface
- Ease of Use
- Time-saving
- Automation
- Deployment Ease
- Collaboration