Spiceworks Cloud Help Desk vs. Splashtop Remote Support
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | Splashtop Remote Support |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 311 | 286 |
| Ease of use | 8.9 | 9.6 |
| Ease of setup | 8.9 | 9.5 |
| Quality of support | 8.7 | 9.5 |
| Meets requirements | 8.8 | 9.6 |
| NPS | 46.278317 | 86.545455 |
| Small Business | 22.3% | 56.8% |
| Mid-Market | 65.7% | 38.9% |
| Enterprise | 12.0% | 4.3% |
| Total page views | 389 | 606 |
| Total LLM citations | 3,658 | 9,168 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease