Spiceworks Cloud Help Desk vs. OpenText Service Management Automation X (SMAX)
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | OpenText Service Management Automation X (SMAX) |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 311 | 72 |
| Ease of use | 8.9 | 8.2 |
| Ease of setup | 8.9 | 7.6 |
| Quality of support | 8.7 | 8.2 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 46.278317 | 42.857143 |
| Small Business | 22.3% | 18.1% |
| Mid-Market | 65.7% | 23.6% |
| Enterprise | 12.0% | 58.3% |
| Total page views | 389 | 180 |
| Total LLM citations | 3,658 | 1,595 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates