Spiceworks Cloud Help Desk vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 311 | 253 |
| Ease of use | 8.9 | 8.7 |
| Ease of setup | 8.9 | 8.4 |
| Quality of support | 8.7 | 8.4 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 46.278317 | 46.153846 |
| Small Business | 22.3% | 9.6% |
| Mid-Market | 65.7% | 59.0% |
| Enterprise | 12.0% | 31.5% |
| Total page views | 389 | 954 |
| Total LLM citations | 3,658 | 19,314 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive