Spiceworks Cloud Help Desk vs. LogMeIn Resolve
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | LogMeIn Resolve |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 311 | 474 |
| Ease of use | 8.9 | 9.1 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 8.7 | 8.9 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 46.278317 | 55.201699 |
| Small Business | 22.3% | 35.5% |
| Mid-Market | 65.7% | 43.1% |
| Enterprise | 12.0% | 21.4% |
| Total page views | 389 | 1,211 |
| Total LLM citations | 3,658 | 5,616 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
LogMeIn Resolve
LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.
- Ease of Use
- Remote Control
- Remote Access
- Remote Support
- Customer Support
- Features