Spiceworks Cloud Help Desk vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | Halo Service Desk |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 311 | 17 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 8.7 | 9.5 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 46.278317 | 64.705882 |
| Small Business | 22.3% | 47.1% |
| Mid-Market | 65.7% | 35.3% |
| Enterprise | 12.0% | 17.6% |
| Total page views | 389 | 90 |
| Total LLM citations | 3,658 | 472 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.