Spiceworks Cloud Help Desk vs. GLPI
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | GLPI |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 311 | 42 |
| Ease of use | 8.9 | 8.8 |
| Ease of setup | 8.9 | 8.6 |
| Quality of support | 8.7 | 8.6 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 46.278317 | 72.5 |
| Small Business | 22.3% | 32.5% |
| Mid-Market | 65.7% | 37.5% |
| Enterprise | 12.0% | 30.0% |
| Total page views | 389 | 871 |
| Total LLM citations | 3,658 | 11,233 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease