Spiceworks Cloud Help Desk vs. EasyVista Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | EasyVista Service Manager |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 311 | 102 |
| Ease of use | 8.9 | 7.6 |
| Ease of setup | 8.9 | 7.8 |
| Quality of support | 8.7 | 8.1 |
| Meets requirements | 8.8 | 8.4 |
| NPS | 46.278317 | 27.835052 |
| Small Business | 22.3% | 8.8% |
| Mid-Market | 65.7% | 30.4% |
| Enterprise | 12.0% | 60.8% |
| Total page views | 389 | 319 |
| Total LLM citations | 3,658 | 1,644 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support