SolarWinds Service Desk vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 789 | 112 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 8.8 | 9.1 |
| Quality of support | 9.0 | 9.1 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 53.333333 | 66.055046 |
| Small Business | 8.2% | 26.4% |
| Mid-Market | 68.0% | 54.7% |
| Enterprise | 23.9% | 18.9% |
| Total page views | 1,346 | 519 |
| Total LLM citations | 9,590 | 2,790 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful