SolarWinds Service Desk vs. Splashtop Remote Support
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Splashtop Remote Support |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 789 | 286 |
| Ease of use | 9.1 | 9.6 |
| Ease of setup | 8.8 | 9.5 |
| Quality of support | 9.0 | 9.5 |
| Meets requirements | 8.8 | 9.6 |
| NPS | 53.333333 | 86.545455 |
| Small Business | 8.2% | 56.8% |
| Mid-Market | 68.0% | 38.9% |
| Enterprise | 23.9% | 4.3% |
| Total page views | 1,346 | 606 |
| Total LLM citations | 9,590 | 9,168 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease