SolarWinds Service Desk vs. Spiceworks Cloud Help Desk
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Spiceworks Cloud Help Desk |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 789 | 311 |
| Ease of use | 9.1 | 8.9 |
| Ease of setup | 8.8 | 8.9 |
| Quality of support | 9.0 | 8.7 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 53.333333 | 46.278317 |
| Small Business | 8.2% | 22.3% |
| Mid-Market | 68.0% | 65.7% |
| Enterprise | 23.9% | 12.0% |
| Total page views | 1,346 | 389 |
| Total LLM citations | 9,590 | 3,658 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration