SolarWinds Service Desk vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 4.3 | 3.9 |
| Review count | 789 | 105 |
| Ease of use | 9.1 | 8.4 |
| Ease of setup | 8.8 | 7.8 |
| Quality of support | 9.0 | 8.5 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 53.333333 | 21.153846 |
| Small Business | 8.2% | 11.4% |
| Mid-Market | 68.0% | 49.5% |
| Enterprise | 23.9% | 39.0% |
| Total page views | 1,346 | 45 |
| Total LLM citations | 9,590 | 82 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration