SolarWinds Service Desk vs. OpenText Service Management Automation X (SMAX)
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | OpenText Service Management Automation X (SMAX) |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 789 | 72 |
| Ease of use | 9.1 | 8.2 |
| Ease of setup | 8.8 | 7.6 |
| Quality of support | 9.0 | 8.2 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 53.333333 | 42.857143 |
| Small Business | 8.2% | 18.1% |
| Mid-Market | 68.0% | 23.6% |
| Enterprise | 23.9% | 58.3% |
| Total page views | 1,346 | 180 |
| Total LLM citations | 9,590 | 1,595 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates