SolarWinds Service Desk vs. Motadata ServiceOps
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Motadata ServiceOps |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 789 | 47 |
| Ease of use | 9.1 | 9.4 |
| Ease of setup | 8.8 | 9.3 |
| Quality of support | 9.0 | 9.6 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 53.333333 | 73.333333 |
| Small Business | 8.2% | 12.8% |
| Mid-Market | 68.0% | 63.8% |
| Enterprise | 23.9% | 23.4% |
| Total page views | 1,346 | 644 |
| Total LLM citations | 9,590 | 212 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Motadata ServiceOps
Motadata ServiceOps is an AI-enabled, ITIL-aligned IT Service Management platform that helps organizations improve service delivery across people, processes, and technology. Built on DFIT (Deep Learning Framework for IT Operations), it brings IT service management, asset management, and patch management together in one unified suite, removing the need for third-party tools.
- Tracking
- Asset Management
- Tracking Changes
- Ease of Use
- Monitoring
- Simple